Contact Us

We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to contact us!
Open time: Monday–Friday, 9:00AM–18:30PM Beijing Time(GMT+8)


We offer an easy warranty program that makes your purchasing experience as simple as possible. If your product turns out to have a defect during its warranty period, please contact us and describe the problem you meet and let us know what we can do to help you. It may save you time to first troubleshoot issues by looking at Instruction Manuals before filing a warranty claim. Products sold by Tovendor come with their unique warranty you can contact us at with your order receipt for confirmation.


If within 30 days you are not 100% satisfied with your purchase for any reason. We gladly accept the full refund for the most products in new condition

Please provide your order information ( Such as purchase platform, Order number, Order date, etc.) when you describe the problem in "What's on your mind?".

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